Reptiles Palace Refund and Return Policy

At Toad Palace, we strive to ensure that our customers are satisfied with their purchases. If you’re not satisfied with your reptile or experience, we’re here to help.

Refund Policy

• Live Animal Guarantee: If your reptile arrives deceased or in poor health, we’ll provide a full refund or replacement.
• Refund Requests: If you’re not satisfied with your reptile, you can request a refund within 30 days.
• Refund Processing: Refunds will be processed within 3 days after receiving the returned reptile.

Return Policy

• Return Window: Returns are accepted within 3 days of delivery.
• Return Conditions: Reptiles must be returned in their original condition, with all accessories and packaging included.
• Return Shipping: Customer is responsible for return shipping costs.

Exceptions

• Custom Orders: Custom orders are non-refundable.
• Sale Items: Sale items are non-refundable.

How to Request a Refund or Return

1. Contact Us: Reach out to our customer support team via phone or email.
2. Provide Information: Provide your order number, reason for return/refund, and any relevant photos or documentation.
3. Follow Instructions: Follow our instructions for returning the reptile or processing the refund.

Refund and Return Limitations

• Health and Safety: We prioritize the health and safety of our reptiles. Refunds or returns may not be accepted if the reptile’s health has been compromised due to improper care.
• One-Time Exchanges: We may offer one-time exchanges or refunds for defective or damaged products.

Contact Us

Phone: +1 (203) 433-5096

Email: info@toadpalace.com

Website: https://toadpalace.com/

We’re here to help and look forward to resolving any issues.